Frequently Asked Questions

We are continuously updated our frequently asked questions section, so check out the FAQs below to see if they answer your question!

Am I required to get more than one estimate?

No. In the state of Michigan, you are only required to get one estimate. You can have your vehicle repaired by any licensed repair facility you choose.

How do I start an insurance claim once I've had an accident?

Simply call your insurance company agent and let them know you’ve had an accident – or just come in for an estimate and we can help you with the process.

My insurance says I have to use another shop. Is that true?

No. This is called steering and it is illegal. As the owner of your vehicle, it is your choice who you have repair your vehicle, as long as they are a licensed repair facility.

Some examples of steering:

  • Insurance company cannot guarantee the repairs
  • You will have to pay the difference in labor rates
  • Your repair will be delayed
  • You may be lead to believe that you will be inconvenienced in some form


  1. LaFAYETTE Collision Center, Inc. has a limited lifetime guarantee that exceeds all insurance company guarantees
  2. No matter what your claim handler/contact person said to steer you, repairs are rarely delayed
  3. We will work very hard to prevent your insurance company from inconveniencing you, if that is their practice

Do you do rust repairs?

No, we currently do not do rust repairs.  We do replace the panels, which is the industry standard preferred method of repair.

Does LaFayette Collision Center offer spray-on bed liners?

No, we have discontinued this service.

Does LaFayette Collision Center offer auto accessories?

Yes! We have a full line of auto accessories include trailer hitches, running boards, pin striping, and more. We can also install anything we sell.

Didn't see the answer to your question?

If you didn’t find your answer, send us a message asking about your question and we will get back to you as soon as possible.